Refund Policy

**Thank you for your purchase at Diamiq.** We take pride in the quality of our jewelry and want you to be fully satisfied with your purchase. However, we understand that there may be instances where you need to return an item. Our refund policy explains the circumstances under which we can provide refunds and the process to follow.

**1. Refund Eligibility**

To be eligible for a refund, please ensure that:

- The item was purchased in the last 30 days.
- The item is in its original condition, unworn and undamaged, and in its original packaging.
- You have the receipt or proof of purchase.

**Please note:** Customized or personalized items are not eligible for a refund due to the custom and personalized nature of these items.

**2. Non-Returnable Items**

Certain types of items cannot be returned for a refund. These include:

- Gift cards
- Sale items
- Customized or personalized items

**3. Process for Initiating a Refund**

To initiate a refund, please follow these steps:

- Contact us at contact@diamiq.com with your receipt or proof of purchase and a detailed reason for your return.
- We will review your refund request and inform you of the approval or rejection of your refund.
- If your refund is approved, the item must be returned to us at 206 Akshar Square, Near Cancer Hospital, Katargam, Surat 395004. The customer is responsible for the return shipping costs.

**4. Refunds**

Once we receive your returned item and inspect it, we'll notify you of the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

**5. Late or Missing Refunds**

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at contact@diamiq.com.

**6. Exchange**

Only defective or damaged items may be exchanged for the same item. If you need to exchange it for the same item, send us an email at contact@diamiq.com and send your item to: 206 Akshar Square, Near Cancer Hospital, Katargam, Surat 395004.

**7. Questions**

If you have any questions about our refund policy, please contact us at:

- Email: contact@diamiq.com
- Phone: +91 9825555284
- Address: 206 Akshar Square, Near Cancer Hospital, Katargam, Surat 395004